Warranty Policy

Warranty coverage applies only to manufacturing defects and faults arising from normal use of the product during the warranty period.

Warranty coverage begins from the date of delivery, installation, or commissioning, whichever occurs first.

Warranty periods may vary depending on the product supplied and shall be specified in the quotation, invoice, sales agreement, or product documentation.

Subject to inspection and verification, the warranty may cover:

• Manufacturing defects
• Defective components
• Faulty workmanship
• Electrical faults arising from manufacturing defects
• Mechanical faults arising from manufacturing defects

Kira Scales Limited may, at its sole discretion:

• Repair the product
• Replace defective components
• Replace the product where appropriate

The warranty does not cover:

• Accidental damage
• Abuse, misuse, or negligence
• Improper operation
• Unauthorized repairs or modifications
• Tampering or physical damage
• Water, flood, or fire damage
• Lightning strikes, power surges, or electrical fluctuations
• Corrosion caused by environmental conditions
• Failure resulting from improper installation by third parties
• Damage caused by overloading equipment beyond rated capacity
• Consumable items and routine wear and tear

For weighbridges and truck scales, warranty coverage does not include:

• Civil works, foundations, or site preparation
• Structural damage caused by excessive loading
• Damage resulting from vehicle impact
• Damage resulting from flooding or poor drainage
• Accuracy issues caused by lack of calibration

Regular calibration and maintenance remain the responsibility of the equipment owner unless covered under a separate service agreement.

Warranty coverage does not guarantee permanent weighing accuracy.

Factors such as environmental conditions, equipment usage, overloading, mechanical stress, and lack of maintenance may affect weighing performance over time.

Periodic calibration is required to maintain accuracy.

To maintain warranty eligibility, customers must:

• Use equipment according to manufacturer recommendations
• Avoid overloading
• Protect equipment from abuse and damage
• Allow access for inspection when necessary
• Report faults promptly
• Follow maintenance recommendations

Failure to comply may void warranty coverage.

To submit a warranty claim, customers may be required to provide:

• Proof of purchase
• Invoice number
• Product serial number
• Description of the fault
• Photographs or videos where applicable

Kira Scales Limited reserves the right to inspect equipment before approving any warranty claim.

Where warranty service requires travel to customer locations:

• Site access must be provided
• Reasonable cooperation must be given
• Additional logistics costs may apply for remote locations where permitted by applicable agreements

Any replacement component supplied under warranty shall only be covered for the remainder of the original warranty period unless otherwise stated in writing.

Kira Scales Limited shall not be liable for:

• Loss of profit, business, or contracts
• Production downtime or operational delays
• Consequential or indirect damages

The maximum liability of Kira Scales Limited shall not exceed the original purchase price of the affected product.

Kira Scales Limited reserves the right to determine whether a fault is covered under warranty after inspection and evaluation. All warranty decisions made following inspection shall be final.

Kira Scales Limited reserves the right to amend this Warranty Policy at any time without prior notice. Continued use of our products and services constitutes acceptance of the current Warranty Policy.